In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold as new, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not accepted. The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the desire to withdraw. In the event of exercising the right of withdrawal within the aforementioned period, the price of the product(s) purchased and the delivery costs will be refunded. The return costs are the responsibility of the buyer. The exchange (subject to availability) or refund will be made within approximately 10 days, and at the latest, within 14 days from receipt by the seller of the products returned by the buyer under the conditions provided above. Exceptions According to Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts: for the supply of goods whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period; for the supply of goods made to the consumer's specifications or clearly personalized; for the supply of goods likely to deteriorate or expire rapidly; for the supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; for the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items; for the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional; for maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency; for the supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery; for the supply of a newspaper, periodical or magazine, except for subscription contracts to these publications; of supply of digital content not supplied on a tangible medium, the execution of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.
